Welcome to Epic Movers! These Terms & Conditions outline your rights and responsibilities, and ours, when you use our moving services.
When we say “You” or “Your“, we’re talking about you, the customer. When we say “We,” “Us,” or “Our,” we’re referring to Epic Movers.
We might change or update these terms, but we will share a written agreement beforehand. Please note that our liability for loss or damage is limited in certain situations beyond our control (as explained in Clause 8). We strongly recommend getting your own insurance for your belongings. We can help you upon request, but it would be a separate and independent agreement with the insurer, based on their policy terms.
Our quote is an estimate for your move based on the information you’ve provided. It is an obligation-free quote and is subject to change based on further changes in requirements.
Unless specifically stated, the following are generally not included:
There are delays or unexpected events that extend the time or resources needed to complete your move (e.g., waiting for keys, incorrect addresses).
You agree to pay any reasonable additional charges that arise from these situations.
Our liability for loss or damage is limited; please refer to Clause 8 for details.
We provide the following standard insurance coverage at no extra cost:
If you want or require more coverage or wish to avoid paying the insurance excess, you must:
Unless we specifically agree in writing, our movers do not:
Important Note: Our team of professional movers are skilled and licensed to pack and move household items. They are not licensed or qualified to perform these types of specialized tasks. We recommend hiring a qualified professional for these services.
For safety and other reasons, we will not move the following items under any circumstances or situations, unless we obtain written consent from an authorized representative before the move:
Perishable or Controlled Items: Items requiring a controlled environment or those that are perishable.
To ensure a smooth move, it’s your responsibility to:
Contact Details: Provide us with the correct contact numbers and addresses during your move.
Unless caused by our negligence or breach of contract, we will not be liable for any loss, damage, costs, or additional charges that arise because you failed to meet these responsibilities.
By agreeing to these terms, you guarantee that:
We reserve time for your move once your booking is confirmed.
If you cancel within 24 hours of the job commencement, you will be charged a minimum “one-hour charge” as a cancellation fee (as quoted at the time of booking). Any deposit paid will be used against this fee.
You can reschedule or cancel your booking by emailing us at enquiry@epicmovers.com.au or by calling us at +61 490 795 231
We guarantee our work for all jobs we perform, but only for tasks carried out by us or our agents. We are not responsible for tasks you, your agents or your representatives perform.
If we are responsible for damage due to our negligence, we will discuss the following options with you:
If your goods are damaged because our transport vehicle is damaged by flood, fire, collision, or overturning, and our insurer compensates us for your goods, you will be compensated only to the extent we are paid by our insurer for your items.
We will not be liable for loss or damage in the following situations:
It’s crucial to report any damage for which we might be liable within these timeframes:
If your goods cannot be delivered or unloaded for reasons beyond our control (including non-payment of moving charges), we may take your goods to our storage facility without prior approval.
If you owe us money for our services related to your goods, and your payment is overdue, we can, after giving you 45 days’ written notice, require you to remove your goods from our custody and pay all money due.
If you fail to pay all outstanding amounts, we may sell or dispose of some or all of your goods without further notice.
We reserve the right to use subcontractors for some or all of your move. If we do, these same terms and conditions will still apply
We have the right to choose the method and route for your move. Unless agreed otherwise in writing, other customers’ goods may share space in our vehicles or containers.
There will be an extra charge for any tollway usage, which you will be responsible for, unless stated otherwise in writing in your quote.
Verbal abuse or threatening behavior towards our staff will not be tolerated. If our driver is forced to leave a job due to such behavior, you will still be liable to pay the full agreed amount for the service.
By using our services, you consent to and authorize Epic Movers to:
We have the right to decline or terminate any job if:
You will be in default if you:
If you are in default, Epic Movers may:
These Terms & Conditions are governed by and interpreted in accordance with the laws of Australia. Both parties agree to the exclusive jurisdiction of the Magistrates’ Court of Canberra.
For any questions about these Terms & Conditions or our services, please contact us:
By using our services, you confirm that you have read, understood, and agree to these Terms & Conditions.